Privacy Policy

This Privacy Policy explains how POTENCIALIDADINTEIRA - UNIPESSOAL LDA collects, uses, stores and protects personal data when users create an account and use The Tuner Bible platform and related services.

1. Data Controller

POTENCIALIDADINTEIRA - UNIPESSOAL LDA
Email: potencialidadinteira@gmail.com

2. What data we collect

Full name
Username
Country
Email address
Phone / WhatsApp number
Login and technical access data, including IP address, device information and logs
Service usage history
Uploaded files and support-related information
Support tickets, chat messages, emails and other communications
Billing and payment-related information when applicable

3. How and why we use your data

Account creation and authentication
Providing ECU tuning, file processing and related services
Customer support and communication
Managing billing and invoicing
Processing payments via third-party providers
Maintaining system security and technical logs
Preventing fraud, abuse, harassment and misuse of the platform
Investigating complaints and violations of our policies
Enforcing account restrictions, suspensions or terminations
Improving platform performance and user experience
Sending service-related notifications
Sending promotional communications only where consent is given

Providing this data is necessary to access and use the platform.

4. Legal basis for processing

Contractual necessity – to provide the services requested by the user
Legal obligations – including accounting, invoicing and regulatory requirements
Legitimate interests – including platform security, fraud prevention, abuse prevention, protection of staff and users, policy enforcement and service improvement
User consent – for marketing communications and optional features

5. Data security

We implement appropriate technical and organizational measures to protect personal data, including:

Secure servers and infrastructure
Access control and authentication systems
Data encryption where applicable
Monitoring and protection against unauthorized access or misuse

6. Third-party services

To operate the platform, we use trusted third-party services, including:

Moloni – invoicing
PayPal – payment processing
Revolut – payment processing

These providers process personal data only as necessary for their respective services and in compliance with applicable data protection regulations.

7. International data transfers

Some third-party providers, such as PayPal or Revolut, may process data outside the European Economic Area (EEA). In such cases, appropriate safeguards are implemented in accordance with GDPR requirements.

8. Data retention

Personal data is retained while the account remains active and for up to 2 years after the last interaction with the platform.

Certain information may be retained for a longer period where required by law or where reasonably necessary for accounting, legal compliance, dispute resolution, fraud prevention, security investigations or the enforcement of our platform policies.

Communications associated with abusive conduct, threats, harassment, fraud or serious misuse of the platform may be retained as evidence for as long as reasonably necessary to protect The Tuner Bible, its staff, its users and its legal interests.

9. User rights

Users have the right to:

Access their personal data
Request correction of inaccurate data
Request deletion of data, where legally applicable
Restrict or object to processing
Withdraw consent at any time
Request data portability

Requests can be made via email. Users also have the right to lodge a complaint with the relevant supervisory authority, including the CNPD in Portugal.

The right to deletion is not absolute. Certain information may be retained where required by law or where necessary for the establishment, exercise or defence of legal claims, fraud prevention, security investigations or policy enforcement.

10. Cookies

We use cookies and similar technologies to maintain user sessions, ensure proper platform functionality, improve user experience and help protect the platform against unauthorized access and misuse.

11. Age restriction

This platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. Contact

For any privacy-related request, please contact: potencialidadinteira@gmail.com

13. Abusive conduct and account enforcement

The Tuner Bible maintains a zero-tolerance policy towards abusive, offensive, threatening, discriminatory, defamatory, insulting or harassing behaviour directed at our staff, service providers or other users.

This applies to support tickets, platform chat, email, WhatsApp, social media and any other communication channel used in connection with The Tuner Bible services.

Messages and related account information may be reviewed and processed where necessary to investigate inappropriate behaviour, protect our staff and users, prevent misuse and enforce our policies.

Users who engage in abusive or inappropriate conduct may have their access restricted, their account temporarily suspended or their account permanently terminated without prior notice.

Where an account is terminated for serious or repeated abusive conduct, The Tuner Bible may refuse further service. Any remaining credits, subscriptions or active services may be forfeited and will not be refunded, subject to applicable mandatory law.

The Tuner Bible reserves the right to retain relevant communications and technical records as evidence of the incident and for the establishment, exercise or defence of legal claims.

14. Consent and acknowledgement

By creating an account, you confirm that you have read and understood this Privacy Policy and acknowledge the processing of your personal data as described.

Where processing is based specifically on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

By using The Tuner Bible platform, users also agree to communicate respectfully and comply with the applicable Terms and Conditions, service policies and acceptable-use requirements.